Terms of Service Policy

3L3VATE Hosting provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of 3L3VATE Hosting (3L3Vate Pty Ltd) agree to and are subject to our Acceptable Use Policy, Privacy Policy and the following Terms of Services:

Limitation of liability

Clients acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of 3L3VATE Hosting and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clients agree that 3L3VATE Hosting shall not be liable for any damages arising from such causes beyond the direct and exclusive control of 3L3VATE Hosting. Subscriber further acknowledges that 3L3VATE Hosting’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall 3L3VATE Hosting be held liable for any special or consequential damages, loss or injury.

Indemnification

Clients agree that they shall defend, indemnify, save and hold 3L3VATE Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against 3L3VATE Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed or any product sold by its customers, its agents, employees or assigns. Clients agree to defend, indemnify and hold 3L3VATE Hosting harmless against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with 3L3VATE Hosting’s network.

Network intervention & copyright

3L3VATE Hosting reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party copyright owner are subject to removal from 3L3VATE Hosting’s servers/network. 3L3VATE Hosting shall be the sole judge of what violates this policy.

Billing cycles

At this time, we bill monthly, quarterly, semi-annually, annually, biannually or triennially depending upon the web hosting plan.

Refunds

3L3VATE Hosting does not offer a money-back guarantee. Our services are billed month to month (except the Free Basic Website and the 1, 3 and 5 page Web Design packages, which are 12-month contracts) and can be cancelled as described under Termination below. Payments already made for a billing period are not refunded, and domain name registration and transfer fees are non-refundable. Where a refund or credit is required by law, it will be handled through our support ticket system at https://client.3l3vatehosting.co.za.

Payment methods

We accept EFT and Ozow payments. Clients are encouraged to pay via Ozow as it is the easiest way to handle payments at this time.

Renewals

There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Invoices & non-payment

Invoices are generated according to the service’s activation date, with payment due 28 days after generation. If unpaid, services are suspended 15 days after the due date and cancelled—with data deleted—30 days after the due date.

Domains

Domain name WHOIS records must be on the OWNER’S details not the RESELLER or 3L3VATE Hosting itself. The current pricing is displayed on our website. Domain renewal reminders will be sent in advance of expiration via email to the address stored in your client area. Domains are ONLY auto renewed with a positive credit balance containing enough funds to renew the domain/s.

After 10 to 29 days (depending on domain extension) of being expired, domains enter the redemption period. At this point, a renewal fee of ZAR 300 (.com etc.) or ZAR 250 (co.za, org.za, etc.) to renew the domain name. 3L3VATE Hosting will request that you pay this cost until the 30th day past expiration and we will try to renew it. After the 30 day expiration, the domain will no longer be available and may have to be re-registered. Should an expired domain enter the redemption period, the cost of restoring the domain could be substantial so kindly renew the domain on time.

Privacy and data security

3L3VATE Hosting will handle personal and financial information in accordance with applicable data protection laws. For more details, please refer to our Privacy Policy. Ozow is responsible for the security and handling of payment-related data for Ozow payments.

Termination

Either party may terminate this Agreement with written notice 14 days before the due date of the package or domain by submitting an email to info@3l3vatehosting.co.za. Termination will not affect any outstanding obligations, including payments due. No refunds will be processed for our non-refundable services according to the terms and conditions of non-refundable items.

This agreement shall be effective upon when applying for hosting services from 3L3VATE Hosting. You may terminate this Agreement immediately for any reason at any time by sending mail to info@3l3vatehosting.co.za.

Marketing communications

Users may choose to opt-out to any of our marketing during registration, Our client area, SMS, Email, etc. You agree to allow us to market and provide you with new information of our services via sms, email, Whatsapp, etc. unless you opt-out via SMS or any other means. We will adhere to the GDPR Law and POPI Act however if you would like us to remove you kindly contact support or disable it via your client area.

Acceptance

You agree to Acceptable Usage Policy and Privacy Policy.

Contact

For questions or concerns regarding this Agreement, please contact info@3l3vatehosting.co.za.